Get ticket values at specific time

RT Users
1

Hello,

is there a way to get ticket values at a specific time (from the past)?
I want to create a ticket history which depends on the time.

Thanks.

Benni
View this message in context: http://old.nabble.com/Get-ticket-values-at-specific-time-tp31973205p31973205.html

2

is there a way to get ticket values at a specific time (from the past)?
I want to create a ticket history which depends on the time.

You’ll need to walk backwards through the Transactions for the ticket.

-kevin