Get rid of 'Goto Ticket' option

ver 3.4.5

Hello,

We would like to get rid of this button (towards the top of the screen)
for users that have no rights. We would like for our
‘customers/requestors’ not to be able to randomly punch in ticket
numbers to see cases that they are not involved in…

Thanks.

Jim Bureau
Computer Technician
Shaker Regional School District
e: jbureau@shaker.k12.nh.us
p: 603-267-9223
f: 603-267-9225

jbureau.vcf (306 Bytes)

IMHO, there are much better ways (and more secure ways) of fixing this
problem. In my case customers have secure queues and are members of groups
that only have access to their secure queues. The only difficulty is that
users must be added to the ticket system in order to gain access to their
particular queue.

Ted Serreyn-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jim Bureau
Sent: Tuesday, October 24, 2006 3:07 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] get rid of ‘Goto Ticket’ option

ver 3.4.5

Hello,

We would like to get rid of this button (towards the top of the screen) for
users that have no rights. We would like for our ‘customers/requestors’ not
to be able to randomly punch in ticket numbers to see cases that they are
not involved in…

Thanks.

Jim Bureau
Computer Technician
Shaker Regional School District
e: jbureau@shaker.k12.nh.us
p: 603-267-9223
f: 603-267-9225