Hello,
I have a queue named AAA. Then there are a custum field for queues - SubUnit
with values: a, b, c.
Queue AAA has a value ‘a’ of SubUnit custom field.
How can I extract that value? I want to use that value on scrip.
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Hello,
I have a queue named AAA. Then there are a custum field for queues - SubUnit
with values: a, b, c.
Queue AAA has a value ‘a’ of SubUnit custom field.
How can I extract that value? I want to use that value on scrip.
Same way you do it for tickets, or users or any other Record which can
have Custom Fields.
http://bestpractical.com/docs/rt/latest/RT/Record.html#FirstCustomFieldValue-FIELD
-kevin