Get CustomField value when CF type is "Ticket Transaction"

Monti_gmail · November 9, 2008, 5:29pm

Hi all,

I have spent many hours today to find a solution to my problem, I will VERY
much appriciate any help here.

I have a CF Applies to “Ticket Transaction” called "SendResolutionMail"
which is select one value type.
I can’t get the CF Value out of it if it applies to “Ticket Transaction” BUT
I can get it if the CF applies to “ticket”.
I have tried many suggested ways to implement it which I found in the net.
but none of them solved it for me.

I have the following scrip and the Logger output is empty when I use
$Ticket->FirstCustomFieldValue. I can’t get the CF Value out of it…

Please help

{ ### True when transaction is incoming email and CF ‘noemail’ is not set
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;
my $val = $Transaction->Type eq ‘Status’
&& $Transaction->NewValue eq ‘resolved’
&& get_custom(“SendResolutionMail”);
return $val;

Returns custom field value

get_custom($field_name)

sub get_custom {
my $target_name = $_[0];
my $val = $Ticket->FirstCustomFieldValue($target_name);
$RT::Logger->warning("$val"); # Logger output - RT: ((eval 1182):14)
return $val if defined $val;
return undef;
}
}

Monti_gmail · November 10, 2008, 10:36am

Hi again, sending issues on Sunday usually get losts, I am resending my
issue below, kindly asks for assistance here :)On Sun, Nov 9, 2008 at 7:29 PM, Monti gmail monti.mail@gmail.com wrote:

Hi all,

I have spent many hours today to find a solution to my problem, I will VERY
much appriciate any help here.

I have a CF Applies to “Ticket Transaction” called “SendResolutionMail”
which is select one value type.
I can’t get the CF Value out of it if it applies to “Ticket Transaction”
BUT I can get it if the CF applies to “ticket”.
I have tried many suggested ways to implement it which I found in the net.
but none of them solved it for me.

I have the following scrip and the Logger output is empty when I use
$Ticket->FirstCustomFieldValue. I can’t get the CF Value out of it…

Please help

{ ### True when transaction is incoming email and CF ‘noemail’ is not set
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;
my $val = $Transaction->Type eq ‘Status’
&& $Transaction->NewValue eq ‘resolved’
&& get_custom(“SendResolutionMail”);
return $val;

Returns custom field value

get_custom($field_name)

sub get_custom {
my $target_name = $_[0];
my $val = $Ticket->FirstCustomFieldValue($target_name);
$RT::Logger->warning(“$val”); # Logger output - RT: ((eval 1182):14)
return $val if defined $val;
return undef;
}
}

Monti_gmail · November 11, 2008, 8:13pm

Sorry to nag again but I am lost here and stuck…
Can someone tell me how can I get the value of a “ticket transaction” Custom
Field?
I tried with FirstCustomFieldValue but it works only if it is a “Ticket”
CF…

thanks a lot.On Sun, Nov 9, 2008 at 7:29 PM, Monti gmail monti.mail@gmail.com wrote:

Hi all,

I have spent many hours today to find a solution to my problem, I will VERY
much appriciate any help here.

I have a CF Applies to “Ticket Transaction” called “SendResolutionMail”
which is select one value type.
I can’t get the CF Value out of it if it applies to “Ticket Transaction”
BUT I can get it if the CF applies to “ticket”.
I have tried many suggested ways to implement it which I found in the net.
but none of them solved it for me.

I have the following scrip and the Logger output is empty when I use
$Ticket->FirstCustomFieldValue. I can’t get the CF Value out of it…

Please help

{ ### True when transaction is incoming email and CF ‘noemail’ is not set
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;
my $val = $Transaction->Type eq ‘Status’
&& $Transaction->NewValue eq ‘resolved’
&& get_custom(“SendResolutionMail”);
return $val;

Returns custom field value

get_custom($field_name)

sub get_custom {
my $target_name = $_[0];
my $val = $Ticket->FirstCustomFieldValue($target_name);
$RT::Logger->warning(“$val”); # Logger output - RT: ((eval 1182):14)
return $val if defined $val;
return undef;
}
}

Monti_gmail · November 14, 2008, 10:08am

I am trying one more time, sorry for spamming your mail.
I am still stuck and waiting for someone who knows how to get CF value out
when using CF type “Ticket Transaction”.

thanks,On Tue, Nov 11, 2008 at 10:13 PM, Monti gmail monti.mail@gmail.com wrote:

Sorry to nag again but I am lost here and stuck…
Can someone tell me how can I get the value of a “ticket transaction”
Custom Field?
I tried with FirstCustomFieldValue but it works only if it is a “Ticket”
CF…

thanks a lot.

On Sun, Nov 9, 2008 at 7:29 PM, Monti gmail monti.mail@gmail.com wrote:

Hi all,

I have spent many hours today to find a solution to my problem, I will
VERY much appriciate any help here.

I have a CF Applies to “Ticket Transaction” called “SendResolutionMail”
which is select one value type.
I can’t get the CF Value out of it if it applies to “Ticket Transaction”
BUT I can get it if the CF applies to “ticket”.
I have tried many suggested ways to implement it which I found in the net.
but none of them solved it for me.

I have the following scrip and the Logger output is empty when I use
$Ticket->FirstCustomFieldValue. I can’t get the CF Value out of it…

Please help

{ ### True when transaction is incoming email and CF ‘noemail’ is not set
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;
my $val = $Transaction->Type eq ‘Status’
&& $Transaction->NewValue eq ‘resolved’
&& get_custom(“SendResolutionMail”);
return $val;

Returns custom field value

get_custom($field_name)

sub get_custom {
my $target_name = $_[0];
my $val = $Ticket->FirstCustomFieldValue($target_name);
$RT::Logger->warning(“$val”); # Logger output - RT: ((eval 1182):14)
return $val if defined $val;
return undef;
}
}

Kevin_Falcone · November 14, 2008, 3:03pm

I am trying one more time, sorry for spamming your mail.
I am still stuck and waiting for someone who knows how to get CF
value out when using CF type “Ticket Transaction”.

Have you called FirstCustomFieldValue on a Transaction object (since
this Custom
Field applies to Transactions and not Tickets)?

-kevin> On Tue, Nov 11, 2008 at 10:13 PM, Monti gmail monti.mail@gmail.com wrote:

Sorry to nag again but I am lost here and stuck…
Can someone tell me how can I get the value of a “ticket
transaction” Custom Field?
I tried with FirstCustomFieldValue but it works only if it is a
“Ticket” CF…

thanks a lot.

On Sun, Nov 9, 2008 at 7:29 PM, Monti gmail monti.mail@gmail.com wrote:
Hi all,

I have spent many hours today to find a solution to my problem, I
will VERY much appriciate any help here.

I have a CF Applies to “Ticket Transaction” called
“SendResolutionMail” which is select one value type.
I can’t get the CF Value out of it if it applies to “Ticket
Transaction” BUT I can get it if the CF applies to “ticket”.
I have tried many suggested ways to implement it which I found in
the net. but none of them solved it for me.

I have the following scrip and the Logger output is empty when I use
$Ticket->FirstCustomFieldValue. I can’t get the CF Value out of it…

Please help

{ ### True when transaction is incoming email and CF ‘noemail’ is
not set
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;
my $val = $Transaction->Type eq ‘Status’
&& $Transaction->NewValue eq ‘resolved’
&& get_custom(“SendResolutionMail”);
return $val;

Returns custom field value

get_custom($field_name)

sub get_custom {
my $target_name = $_[0];
my $val = $Ticket->FirstCustomFieldValue($target_name);
$RT::Logger->warning(“$val”); # Logger output - RT: ((eval 1182):14)
return $val if defined $val;
return undef;
}
}

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Monti_gmail · November 15, 2008, 8:27pm

Hi Kevin, thanks for replying.
Yes I did try replacing " my $val =
$Ticket->FirstCustomFieldValue("$target_name");“
to my $val = $Transaction->FirstCustomFieldValue(”$target_name");

where:
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;

but still, the value is empty.

Monti_gmail · December 22, 2008, 7:54am

Guys, I’m desperately looking for a solution.

How can I ready a CF value of a transaction type CF?On Sat, Nov 15, 2008 at 10:27 PM, Monti gmail monti.mail@gmail.com wrote:

Hi Kevin, thanks for replying.
Yes I did try replacing " my $val =
$Ticket->FirstCustomFieldValue(“$target_name”);"
to my $val = $Transaction->FirstCustomFieldValue(“$target_name”);

where:
my $Transaction = $self->TransactionObj;
my $Ticket = $self->TicketObj;

but still, the value is empty.

Have you called FirstCustomFieldValue on a Transaction object (since
this Custom
Field applies to Transactions and not Tickets)?

-kevin