Hello,
When a reminder is set on a ticket, I would like to receive an email
30 minutes before it’s due. I went over every page listed under
http://requesttracker.wikia.com/wiki/Reminders without success. What
am I missing?
Haïm.
When a reminder is set on a ticket, I would like to receive an email
30 minutes before it’s due. I went over every page listed under
http://requesttracker.wikia.com/wiki/Reminders without success. What
am I missing?
This is not a core feature of RT’s Reminders feature. I believe there
are recipes for it using rt-crontool on the wiki and in the mailing
list archives. Other people use a calendar feed to notify them
(that’s what I do, rather than using Reminders).
-kevin