German umlaut

RT Users
1

Hallo,

rt does not encode german umlaut right. In the queue overview the subject
is garbeld like
"=?iso-8859-1?Q…" Also the Autoreply got this subject.
How can i change that?

Frank

2

Hallo,

rt does not encode german umlaut right. In the queue overview the subject
is garbeld like
“=?iso-8859-1?Q…” Also the Autoreply got this subject.
How can i change that?

Frank

Hello (Hallo),
there is a patch available fixing this problem.
You can find it at
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch
or, if you use rt-1.0.7, it’s
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

The patch is actually pretty small, only three lines are added.

cu
we transform our business
SGH Internet Division wird bald zur pelion XII AG

Florian Heyer SGH Internet Division
f.heyer@sgh-net.de http://www.sgh-net.de

3

I cannot seem to get the web_create template working. The file iteslf has
got some text in it, and the application seems to find the file, but it
displays nothing in the text field when I crate a new ticket?
What is going on, permission problems?

1 drwxr-xr-x 2 rt rt 512 Apr 18 15:51 .
1 drwxr-x— 8 rt rt 512 Apr 18 14:27 …
1 -rwxr-x–x 1 rt rt 620 Apr 4 10:22 autoreply
1 -rwxr-x–x 1 rt rt 238 Apr 18 16:11 comment
1 -rwxr-x–x 1 rt rt 16 Apr 4 10:22 correspondence
1 -rwxr-x–x 1 rt rt 10 Apr 4 10:22 error
1 -rwxr-x–x 1 rt rt 94 Apr 4 10:22 give
1 -rwxr-x–x 1 rt rt 17 Apr 4 10:22 respond
1 -rwxr-x–x 1 rt rt 96 Apr 4 10:22 steal
1 -rwxr-x–x 1 rt rt 362 Apr 4 10:22 transaction
1 -rwxr-x–x 1 rt rt 28 Apr 18 15:51 web_create

4

Does anyone know if there is a similar way to fix Japanese?

Our Tokyo office just recently started using RT. The problem they are
running into is that messages sent in Japanese get mangled when they go
through RT. Inbound messages in Japanese get put in the database as mostly
high ASCII garbage.

At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote:>On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote:

Hallo,

rt does not encode german umlaut right. In the queue overview the subject
is garbeld like
“=?iso-8859-1?Q…” Also the Autoreply got this subject.
How can i change that?

Frank

Hello (Hallo),
there is a patch available fixing this problem.
You can find it at
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch
or, if you use rt-1.0.7, it’s
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

The patch is actually pretty small, only three lines are added.

cu

we transform our business
SGH Internet Division wird bald zur pelion XII AG

Florian Heyer SGH Internet Division
f.heyer@sgh-net.de http://www.sgh-net.de

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Russ Johnson
Stargate Online

telnet://telnet.dimstar.net
ICQ: 3739685

5

I would be very curious to know if the current Beta 2 release of
RT2 handles this properly.

    -jOn Mon, Apr 23, 2001 at 08:13:04AM -0700, Russ Johnson wrote:

Does anyone know if there is a similar way to fix Japanese?

Our Tokyo office just recently started using RT. The problem they are
running into is that messages sent in Japanese get mangled when they go
through RT. Inbound messages in Japanese get put in the database as mostly
high ASCII garbage.

At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote:

On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote:

Hallo,

rt does not encode german umlaut right. In the queue overview the subject
is garbeld like
“=?iso-8859-1?Q…” Also the Autoreply got this subject.
How can i change that?

Frank

Hello (Hallo),
there is a patch available fixing this problem.
You can find it at
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch
or, if you use rt-1.0.7, it’s
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

The patch is actually pretty small, only three lines are added.

cu

we transform our business
SGH Internet Division wird bald zur pelion XII AG

Florian Heyer SGH Internet Division
f.heyer@sgh-net.de http://www.sgh-net.de

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary. I’m imagining tracerouting you and seeing links like “Route
84” and “Route 9, Exit 14”. Obviously, this is illness induced.
–Cana McCoy

6

I’ll see if I can put together a test.

Is it available for download from your site?

Should I use it on a non-production basis?

Thanks!

Russ

At 05:14 AM 4/24/2001 -0400, Jesse wrote:

I would be very curious to know if the current Beta 2 release of
RT2 handles this properly.

    -j

Does anyone know if there is a similar way to fix Japanese?

Our Tokyo office just recently started using RT. The problem they are
running into is that messages sent in Japanese get mangled when they go
through RT. Inbound messages in Japanese get put in the database as mostly
high ASCII garbage.

At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote:

Hallo,

rt does not encode german umlaut right. In the queue overview the
subject
is garbeld like
“=?iso-8859-1?Q…” Also the Autoreply got this subject.
How can i change that?

Frank

Hello (Hallo),
there is a patch available fixing this problem.
You can find it at
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch
or, if you use rt-1.0.7, it’s
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

The patch is actually pretty small, only three lines are added.

cu

we transform our business
SGH Internet Division wird bald zur pelion XII AG

Florian Heyer SGH Internet Division
f.heyer@sgh-net.de http://www.sgh-net.de

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary. I’m imagining tracerouting you and seeing links like “Route
84” and “Route 9, Exit 14”. Obviously, this is illness induced.
–Cana McCoy

Russ Johnson
Stargate Online

telnet://telnet.dimstar.net
ICQ: 3739685

7

Japanese character has some encoding problem.

Please try http://www.fsck.com/pub/rt/contrib/rt-1.0.6-jp.patch provided by Mr.Takaoka. This will work with 1.0.7, too.

Hope this help.

Regards,
KazuOn Mon, 23 Apr 2001 08:13:04 -0700 Russ Johnson russj@dimstar.net wrote:

Does anyone know if there is a similar way to fix Japanese?

Our Tokyo office just recently started using RT. The problem they are
running into is that messages sent in Japanese get mangled when they go
through RT. Inbound messages in Japanese get put in the database as mostly
high ASCII garbage.

At 08:43 AM 4/23/2001 +0000, Florian Heyer wrote:

On Mon, 23 April 2001 10:21:19 +0200, Frank Wagner wrote:

Hallo,

rt does not encode german umlaut right. In the queue overview the subject
is garbeld like
“=?iso-8859-1?Q…” Also the Autoreply got this subject.
How can i change that?

Frank

Hello (Hallo),
there is a patch available fixing this problem.
You can find it at
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch
or, if you use rt-1.0.7, it’s
http://www.fsck.com/pub/rt/contrib/subject-encoding.patch-1.0.7

The patch is actually pretty small, only three lines are added.

cu

we transform our business
SGH Internet Division wird bald zur pelion XII AG

Florian Heyer SGH Internet Division
f.heyer@sgh-net.de http://www.sgh-net.de

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

8

Hello all,

I have a little problem with the templates, I have installed RT v3.0.8 (I
think correctly), and then I have installed RTIR v1.0.4. When I have begun to
modify the templates, I have seen that I just have eight templates, when really
I have fourteen in the database, this one is normal, because I think I should
be able to see all the templates.

Thanks in advance,
Carlos

9

Hello all,

I have a little problem with the templates, I have installed RT v3.0.8 (I
think correctly), and then I have installed RTIR v1.0.4. When I have begun to
modify the templates, I have seen that I just have eight templates, when really
I have fourteen in the database, this one is normal, because I think I should
be able to see all the templates.

Some of those templates are likely queue-specific and not displayed in
the “Global” template list.

-J

Thanks in advance,
Carlos

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