Generating tickets from mail-queue on another server


#1

Greetings:

I have just gotten RT up and running on Sol7, no problems. Got the mail
gateway up and running correctly for emails sent directly to the server
and the sendmail function is working properly.

After skimming through the archives though I still have one question:

Is it possible to get RT to either use it’s own MTA or through a third
party MTA (mail, mailx, mutt, pine, etc.) to check this external
mailbox? I suppose I could set up fetchmail, but it would be nice if RT
would make the IMAP connection on it’s own.

  • Ed

#2

Is it possible to get RT to either use it’s own MTA or through a third
party MTA (mail, mailx, mutt, pine, etc.) to check this external
mailbox? I suppose I could set up fetchmail, but it would be nice if RT
would make the IMAP connection on it’s own.

I would recommend pointing rt.domain.com to your Solaris box and then on
your domain.com mx server put in aliases or use procmail to forward the
emails over to the Solaris RT server.

I use aliases for this. support@domain.com is an alias to
support@rt.domain.com in my case.

Dale Bewley - Bewley Internet Solutions Inc. http://bewley.net/