Generating e-mail when Ticket is moved

Hi Everyone,

Is there a way to send an e-mail automatically when a ticket is moved to
another queue? Also, is there a way to send an e-mail automatically when
someone changes the ownership of the ticket to someone else?

Thank you for your help.

Take care!

Nick

Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com mailto:nmetrowsky@digitalglobe.com

DigitalGlobe ®, An Imaging and Information Company

http://www.digitalglobe.com http://www.digitalglobe.com

Hi Nick,

We’ve accomplished these without even writing any code. Create new global scrips:

For queue change:

Condition: On Queue Change
Action: Notify AdminCcs (or whatever is appropriate for your organization)
Template: Global template: Transaction
Stage: TransactionCreate

For owner change:

Condition: On Owner Change
Action: Notify Owner (this is the new owner… again, change as necessary)
Template: Global template: Transaction
Stage: TransactionCreate

Since the Actions and Conditions you’re looking for are predefined in RT, you should be able to do anything similar to this without writing any Scrip code.

Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386On Wed, Jun 07, 2006 at 08:30:16AM -0600, Nick Metrowsky wrote:

Hi Everyone,

Is there a way to send an e-mail automatically when a ticket is moved to
another queue? Also, is there a way to send an e-mail automatically when
someone changes the ownership of the ticket to someone else?

Thank you for your help.

Take care!

Nick


Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

[1]nmetrowsky@digitalglobe.com

DigitalGlobe ®, An Imaging and Information Company

[2]http://www.digitalglobe.com


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