Generate tickets from specific domain

1

Im using RT5, is there any solutions to generate tickets from specific domains. To reduce spam and unwanted emails.

Really appreciated for advise!!

2

Here we have a “SPAM” queue that unwanted tickets can get dumped into (either manually or by scrip actions). For persistent spammers we also remove the email address from the user account created automatically for them, so that we don’t send them auto-replies, etc. Our mail system also catches quite a bit of spam before it hits RT (its is rejected there so the RT mail gateway never sees it).

Jon

3

I want to restrict ticket creation via email to only the example.org and example.com domains. Emails from any other domains should not be allowed to generate tickets.

4

I think this extension can work for you!

5

Hi,

I’ve been using this method for many years by targeting a subfolder under the Inbox. I then use the native mail server rules to move or copy emails from specific domains into the folder that triggers ticket creation in RT.

An example folder structure would be:

  • Inbox
    • RTInbox

Tickets are created only from emails placed in the RTInbox folder.