General Question - Queue Management

RT Users
1

Dear RT users,

I am wondering if there is a way to organize tickets in a queue. For
example, we may have a queue called “system administration”. But I
would like to sort tickets and put them into sub-categories like Email,
DNS, DHCP, LDAP, DB.

Is this possible? Any suggestions or comments are very appreciated.

Thanks,

Alan

3

Dear RT users,

I am wondering if there is a way to organize tickets in a queue. For
example, we may have a queue called “system administration”. But I
would like to sort tickets and put them into sub-categories like Email,
DNS, DHCP, LDAP, DB.

Is this possible? Any suggestions or comments are very appreciated.

Thanks,

Alan

Sure - you can use a queue custom field for this.

Steve