Hey there, potential RT user here:
(Hopefully this is the right area to put something like this)
I just wanted to gauge how people feel about using RT in their organizations. I’ve used it in the past as an end-user (helpdesk, ticket-resolving capacity) but not on the back-end. I’d love to get opinions on RT from the back-end perspective! My current organization is considering switching to RT to handle ticketing and other various aspects of our IT & Communication (ex: Contact Us forms from our website mainly), which is why I’m looking for opinions. Thanks in advance for any opinion/guidance/thoughts y’all provide!