However I have been asked if there is any way that everything can run as
before with mails being sent to owner/queue group but without the
comment on the ticket being added. I have attempted using SendEmail or
Notify as the action for rt-crontool but it does not seem to work at
all.
This seems antithetical to the design of RT.
It’s meant to log all transactions.
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It’s obvious when its pointed out to you isn’t it =)
Thanks for the helpFrom: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org]
Sent: 18 August 2008 16:16
To: Dave Wells
Subject: Re: [rt-users] FW: Using rt-crontool to send Timed
Notifications
The issue is that we are looking to make our RT
installation client facing.
Therefore we do not really want comments about slow responses or
actions being left on the ticket.
Are you confusing comments and correspondence?
You can control access to comments with ACLs,
and the public should indeed never see comments.
Umm I didnt know that can you stop specific users or groups from seeing
comments. How do you do that? cause it sounds perfect.
The rights are CommentOn and ShowTicketComments
P.S. You’re funky HTML formatted message makes for some awkward editing.
Cambridge Energy Alliance: Save money & the planet
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except where the sender states them to be the views of Foreshore Limited.
This e-mail is intended only for the individual or entity to which it is
addressed and contains information that is private and confidential. If
you are not the intended recipient you are hereby notified that any
dissemination, distribution or copying is strictly prohibited. If you
have received this e-mail in error please delete it immediately and
advise us by return e-mail to hostmaster@foreshore.net