You may need to create /var/log/rt.log and make sure it’s writeable by the webserver’s UID. On my system, this would look like this:
chown apache.rt /var/log/rt.log
chmod 775 /var/log/rt.log
Other thoughts... Did you stop/restart httpd for the log settings to take effect? (Also remove the mason cache. With RT it's generally a good idea to do so automatically; I've added it to my webserver initscript, for instance.) Luck, Ole-----Original Message-----
I have the log settings you have below, and nothing is logged.
What’s up with that ?
Team lead, customer support
303-381-3802 (main support hotline)
303-381-3824 (my direct line)
. . .