Fw: rtfm 2.4.0

We have RT 3.8.1 with RTFM 2.4.0. All the new features of RTFM 2.4.0 work,
except the Self service article search. We have given all users the rights
to ShowArticle and the article search still does not work.

Any suggestions

Thanks

Danielle Roberts

We have RT 3.8.1 with RTFM 2.4.0. All the new features of RTFM
2.4.0 work, except the Self service article search. We have given
all users the rights to ShowArticle and the article search still
does not work.
Any suggestions

How did you grant the permissions? Right now it expects a global RTFM
setting of ShowArticle
rather than a pared down granting of the permission.

-kevin

I have tried granting everyone the right to ShowArticle and unprivileged the
right. It still does not work. Some of our self service users are
privileged users that are auto redirected to SelfService based on not having
the right to OwnTicket would that affect Search Article?

Message: 6Date: Fri, 19 Sep 2008 09:17:56 -0400
From: Kevin Falcone falcone@bestpractical.com
Subject: Re: [rt-users] FW: RTFM 2.4.0
To: RT Users RT-Users@lists.bestpractical.com
Message-ID: AFA0BA05-B27A-4185-A597-1F468818B8A4@bestpractical.com
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