FW: RT 3.8.1 web interface

RT Users
1

Hi

I tried the config below

It still starts at http://localhost and http://localhost/rt but now only
in text mode

I’m not a programmer so finding this config hard going

Any ideas please

Cheers NickFrom: andrew fay [mailto:andrew.fay@hotmail.co.uk]
Sent: Monday, August 25, 2008 10:44
To: np121@hotmail.com
Cc: rt mailing list
Subject: RT 3.8.1 web interface

Hi Nick,

Might want to have a look at the mail below, I was having the same problem a
few days ago and this sorted it for me.

Cheers,

Andy

From: andrew.fay@hotmail.co.uk
To: ruz@bestpractical.com
Date: Fri, 22 Aug 2008 13:35:59 +0000
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1 home link on interface

Thanks,

That worked!

Andy

Date: Fri, 22 Aug 2008 17:18:58 +0400
From: ruz@bestpractical.com
To: andrew.fay@hotmail.co.uk
Subject: Re: [rt-users] rt 3.8.1 home link on interface
CC: rt-users@lists.bestpractical.com

delete all the crap you have in your virtual host and leave something
like:

NameVirtualHost *
<VirtualHost *>
ServerAdmin webmaster@localhost

ErrorLog /var/log/apache2/error.log

Possible values include: debug, info, notice, warn, error, crit,

alert, emerg.

LogLevel warn

CustomLog /var/log/apache2/access.log combined

ServerSignature On

ServerName your.rt.server.hostname

DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8

optional apache logs for RT

ErrorLog /opt/rt3/var/log/apache2.error

TransferLog /opt/rt3/var/log/apache2.access

PerlRequire “/opt/rt3/bin/webmux.pl”

<Location /NoAuth/images>
SetHandler default


SetHandler perl-script
PerlResponseHandler RT::Mason

Set( $WebDomain, ‘localhost’ );
Set( $WebPath, ‘’ );

Also,

When i first hope RT the first page says no found…

if i click approvals which is

http://127.0.0.1/Approvals

then go back to home which is http://127.0.0.1/

I get RT at a glance up… otherwise i get It Works default apache page…
so
i am pretty convinced i should be working in the root directory but have
no
idea how to get rid of these default apache settings,

thanks,

Andy

From: andrew.fay@hotmail.co.uk
To: ruz@bestpractical.com
Date: Fri, 22 Aug 2008 13:06:46 +0000
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1 home link on interface

Hi

I have tried that and all that happens is when i log on to 127.0.0.1/rt
it
comes up with the login screen with no formatting… just text

I have noticed when I click links they are 127.0.0.1/search/simple.html
etc
and they work so possibly I should be working in the root directory but
I
have somehow set it to use /rt ? somewhere. I say this because if I try
127.0.0.1/rt/search/simple.html i get page not found

Sorry I am pretty new to this as last time I installed I used ubuntu
synaptic package manager to install : )

Thanks,

Andy

Date: Fri, 22 Aug 2008 17:01:33 +0400
From: ruz@bestpractical.com
To: andrew.fay@hotmail.co.uk
Subject: Re: [rt-users] rt 3.8.1 home link on interface
CC: rt-users@lists.bestpractical.com

Set( $WebDomain, ‘localhost’ );
Set( $WebPath, ‘/rt’ );

That’s all you need, as far as I can see. Domain is DOMAIN and is not
domain + path.

=item C<$WebPath>

If you’re putting the web ui somewhere other than at the root of
your server, you should set C<$WebPath> to the path you’ll be
serving RT at.

C<$WebPath> requires a leading / but no trailing /.

In most cases, you should leave C<$WebPath> set to ‘’ (an empty
value).

=cut

Hi,

I have tried changing:

Set( $WebDomain, ‘localhost/rt’ );

No effect?

Thanks,

Andy

Date: Fri, 22 Aug 2008 16:18:57 +0400
From: ruz@bestpractical.com
To: andrew.fay@hotmail.co.uk
Subject: Re: [rt-users] rt 3.8.1 home link on interface
CC: rt-users@lists.bestpractical.com

Web* options in the RT config.

Hi,

How do I change the home link on the interface to not point at
127.0.0.1
?

my RT install is located at 127.0.0.1/rt

but 127.0.01 just goes to an apache default page that says : it
works

thanks in advance,

Andy

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