Sorry if this is a duplicate, I sent this prior to actually being
I’m a new user to RT but after many, many long nights have managed to
have it up and running almost perfectly.
My primary email server is Exchange 2000 running on NT 2000 Server. I
have 2 email boxes setup to forward to my RT box.
firstname.lastname@example.org & email@example.com Both of these work find and
generate a ticket.
The problem is that the ticket that is generated comes back with the
Microsoft Mail Internet Headers Version 2.0
Received: from nemsys.com ([192.168.2.1]) by nem.nemsys.com with
Mon, 11 Nov 2002 09:29:58 -0500
X-MessageWall-Score: 0 (nemsys.com)
Received: from [192.168.2.7] by nemsys.com (MessageWall 1.0.7) with
SMTP; 11 Nov 2002 14:29:58 -0000
Received: (from apache@localhost)
by apps.nemsys.com (8.11.2/8.11.2) id gABETvA09719;
Mon, 11 Nov 2002 09:29:57 -0500Date: Mon, 11 Nov 2002 09:29:57 -0500
Subject: [nemsys.com #30] Davids House - ISDN line ties up.
From: “general” firstname.lastname@example.org
RT-Ticket: nemsys.com #30
Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
X-OriginalArrivalTime: 11 Nov 2002 14:29:58.0196 (UTC)
These messages can not be replied to as the return emails do not exist.
@apps.nemsys.com is the internal name of the machine, this should simply
I have been looking through the docs and examine my scripts and checking
the news groups,
However I can not find where this is pulling from?
I am guessing that the return address should be the same
Any hints would be appreciated!