I'mnot sure, but I think you have to remove that particular entry from
the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
“Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);”. Hope this helps.
That only removes it from the layout of the user that’s logged in. I
want to remove it from everyone’s layout.
From: Jeff Voskamp [mailto:firstname.lastname@example.org]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?
Jim Tambling wrote:
As per the subject, fairly new to RT but I have looked everywhere and
can’t find a simple way to do it.
Configuration->Global-RT at a Glance and pull it from the layout.
When logged in as root, Global -> RT at a glance - which describes
itself as altering “the default view” - lets me remove QuickCreate.
Logging out as root and back in as a normal (privileged, in a group)
user no longer has the QuickCreate widget in my At A Glance,
indicating that it does indeed modify the default view for all users.
The user as far as i can tell does not have permissions to add it
This is in 3.8.2, if that matters.
/chown -R us:us /yourbase