That only removes it from the layout of the user that’s logged in. I
want to remove it from everyone’s layout.
JimFrom: Jeff Voskamp [mailto:javoskam@uwaterloo.ca]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?
Jim Tambling wrote:
As per the subject, fairly new to RT but I have looked everywhere and
can’t find a simple way to do it.Regards
Configuration->Global-RT at a Glance and pull it from the layout.
Jeff
Jim,
I'mnot sure, but I think you have to remove that particular entry from
the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
“Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);”. Hope this helps.
Kenn
LBNLOn 2/4/2009 6:53 AM, Jim Tambling wrote:
That only removes it from the layout of the user that’s logged in. I
want to remove it from everyone’s layout.Jim
-----Original Message-----
From: Jeff Voskamp [mailto:javoskam@uwaterloo.ca]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?Jim Tambling wrote:
As per the subject, fairly new to RT but I have looked everywhere and
can’t find a simple way to do it.Regards
Configuration->Global-RT at a Glance and pull it from the layout.
Jeff
Community help: http://wiki.bestpractical.com
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Jim,
I'mnot sure, but I think you have to remove that particular entry fromthe ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
“Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);”. Hope this helps.Kenn
LBNL
That only removes it from the layout of the user that’s logged in. I
want to remove it from everyone’s layout.Jim
-----Original Message-----
From: Jeff Voskamp [mailto:javoskam@uwaterloo.ca]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?Jim Tambling wrote:
As per the subject, fairly new to RT but I have looked everywhere and
can’t find a simple way to do it.Regards
Configuration->Global-RT at a Glance and pull it from the layout.
Jeff
When logged in as root, Global → RT at a glance - which describes
itself as altering “the default view” - lets me remove QuickCreate.
Logging out as root and back in as a normal (privileged, in a group)
user no longer has the QuickCreate widget in my At A Glance,
indicating that it does indeed modify the default view for all users.
The user as far as i can tell does not have permissions to add it
back.
This is in 3.8.2, if that matters.
/chown -R us:us /yourbase
Rob Munsch wrote:> On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker KFCrocker@lbl.gov wrote:
Jim,
I'mnot sure, but I think you have to remove that particular entry fromthe ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
“Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);”. Hope this helps.Kenn
LBNL
This will work for anyone who has not customized they At A Glance yet,
but I don’t know of a way to remove it if someone has, since the layout
is stored as a serialized hash in the database. In a pinch I suppose
you could remove that file, but that may stop their home page from
loading…
D
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati