FW: Quick Ticket Creation widget - how to remove it?

That only removes it from the layout of the user that’s logged in. I
want to remove it from everyone’s layout.

JimFrom: Jeff Voskamp [mailto:javoskam@uwaterloo.ca]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?

Jim Tambling wrote:

As per the subject, fairly new to RT but I have looked everywhere and
can’t find a simple way to do it.

Regards

Configuration->Global-RT at a Glance and pull it from the layout.

Jeff

Jim,

I'mnot sure, but I think you have to remove that particular entry from 

the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
“Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);”. Hope this helps.

Kenn
LBNLOn 2/4/2009 6:53 AM, Jim Tambling wrote:

That only removes it from the layout of the user that’s logged in. I
want to remove it from everyone’s layout.

Jim

-----Original Message-----
From: Jeff Voskamp [mailto:javoskam@uwaterloo.ca]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?

Jim Tambling wrote:

As per the subject, fairly new to RT but I have looked everywhere and
can’t find a simple way to do it.

Regards

Configuration->Global-RT at a Glance and pull it from the layout.

Jeff


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Jim,

   I'mnot sure, but I think you have to remove that particular entry from

the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
“Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);”. Hope this helps.

Kenn
LBNL

That only removes it from the layout of the user that’s logged in. I
want to remove it from everyone’s layout.

Jim

-----Original Message-----
From: Jeff Voskamp [mailto:javoskam@uwaterloo.ca]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it?

Jim Tambling wrote:

As per the subject, fairly new to RT but I have looked everywhere and
can’t find a simple way to do it.

Regards

Configuration->Global-RT at a Glance and pull it from the layout.

Jeff

When logged in as root, Global -> RT at a glance - which describes
itself as altering “the default view” - lets me remove QuickCreate.
Logging out as root and back in as a normal (privileged, in a group)
user no longer has the QuickCreate widget in my At A Glance,
indicating that it does indeed modify the default view for all users.
The user as far as i can tell does not have permissions to add it
back.

This is in 3.8.2, if that matters.

/chown -R us:us /yourbase

Rob Munsch wrote:> On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker KFCrocker@lbl.gov wrote:

Jim,

   I'mnot sure, but I think you have to remove that particular entry from

the ATTRIBUTES Table for each user that has selected the feature on
their home page (3.6+). Also, you need to remove it from the
RT_SiteConfig.pm file. I removed it from mine -
“Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders
RefreshHomepage)]);”. Hope this helps.

Kenn
LBNL

This will work for anyone who has not customized they At A Glance yet,
but I don’t know of a way to remove it if someone has, since the layout
is stored as a serialized hash in the database. In a pinch I suppose
you could remove that file, but that may stop their home page from
loading…

D

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati