FW: Nonprivileged logins

I didn’t get any responses so I’m sending this again… :slight_smile:

Also, is it possible to hide queues from users? I have to give "Everybody"
the right to see the queue to post tickets to it via email, but I don’t want
some users seeing some of the queues. I didn’t see a way to Deny Access,
only to Grant Access…

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident-----Original Message-----
From: Greg Smythe [mailto:gregs@intellstat.com]
Sent: Sunday, October 21, 2001 2:49 PM
To: 'rt-users@lists.fsck.com’
Subject: [rt-users] Nonprivileged logins…

Hello –

According to http://www.helgrim.com/rtdocs/admin.html
http://www.helgrim.com/rtdocs/admin.html under =head4 there is supposed to
be a way to allow Joe Schmoe to submit a ticket request via the web
interface without having a login. How do I get to this? I tried just
clicking the login button, setting user to “unprivileged”, etc. The docs
even say that when an email is submitted RT will create an unpriviledged
user…

Thanks!

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

  • Greg Smythe wrote on 23 Oct 2001:

I didn’t get any responses so I’m sending this again… :slight_smile:

Also, is it possible to hide queues from users? I have to give "Everybody"
the right to see the queue to post tickets to it via email, but I don’t want
some users seeing some of the queues. I didn’t see a way to Deny Access,
only to Grant Access…

queues that you want everyone to see should have everyone access.

queues that you dont want everyone to see should only have the admin access
and perhaps the requestor access (so the requestor can check the status of it).

Adam