FW: Installin RT on Ubuntu

I don’t know if this mail has arrived, so I’m resending it.


Gilberto Ribeiro

Safira - TvCabo - DRSIP

http://www.safira.pt/ www.safira.ptDe: Gilberto Ribeiro [mailto:gilbertoribeiro@netcabo.pt]
Enviada: quarta-feira, 30 de Novembro de 2005 23:24
Para: Jesse Vincent
Cc: rt
Assunto: Re: [rt-users] Installin RT on Ubuntu

Hi again,

I’m new to linux, and extremely new to RT (i love RT as a user, but i’d like
to install it myself and use it elsewhere).
I’m following the step by step guide on the bestpractical web sibe, but it’s
not clear enouh, and has missing pois.
You’ve told me to run this command (cpan DBD::Pg), witch asks me a lot of
questions that i cannot answer.

I’ve been to cpan’s web site where i’ve seen that this is a POSTgreSQL
driver for the DBI module, but i’ve got mysql installed no postgresql.
Can you (or anybody) help?
I’d like a guide for dummies.

Gilberto Ribeiro


I’m trying to install RT on Ubuntu 5.10, but i’m gettint the following
error while populating the DB:

rt-setup-database-3.4 --action init -dba rtuser

In order to create or update your RT database,this script needs to
connect to your Pg instance on localhost as rtuser.
Please specify that user’s database password below. If the user has no
password, just press return.

install_driver(Pg) failed: Can’t locate DBD/Pg.pm in @INC (@INC
contains: /usr/share/request-tracker3.4/lib /etc/perl
/usr/local/lib/perl/5.8.7 /usr/local/share/perl/5.8.7 /usr/lib/perl5
/usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8
/usr/local/lib/site_perl .) at (eval 190) line 3, line 1.
Perhaps the DBD::Pg perl module hasn’t been fully installed,
or perhaps the capitalisation of ‘Pg’ isn’t right.
Available drivers: DBM, ExampleP, File, Proxy, Sponge, mysql.
at /usr/sbin/rt-setup-database-3.4 line 132
root@SCSI:/home/gr # locate Pg.pm

cpan DBD::Pg

Gilberto Ribeiro