Jesse - OK. Part of the problem was on my end - the user was in a group which had some rights to a class (but wasn’t a superuser). I missed this while learning what each ACL did. My bad on that one, sorry.
HOWEVER, I still think there are some bugs (or lack of understanding on my part):
every user, regardless of rights or lack thereof, can see custom fields menu, as well as modify the title and description of custom fields
SeeClass ACL is needed to see the Custom Fields in an article.
SeeClass ACL allows user to create an article in a class which they can see
ShowCustomField seems to have no value, nor does it appear in the ACL list for individual classes
Here is the latest spreadsheet of ACL’s and what they do:
Any help you could provide would be fantastic. THANKS!!!From: Jesse Vincent [mailto:email@example.com]
Sent: Tuesday, October 19, 2004 4:32 PM
To: Hanson, Dave
Subject: Re: [rt-users] Help - RTFM bugs with Rights ?
What RT rights did your user have? Was he, perhaps, a SuperUser?
rtfm_privs_chart_2.xls (23.5 KB)