FW: Help - RTFM bugs with Rights?

Jesse - OK. Part of the problem was on my end - the user was in a group which had some rights to a class (but wasn’t a superuser). I missed this while learning what each ACL did. My bad on that one, sorry.

HOWEVER, I still think there are some bugs (or lack of understanding on my part):

  • every user, regardless of rights or lack thereof, can see custom fields menu, as well as modify the title and description of custom fields

  • SeeClass ACL is needed to see the Custom Fields in an article.

  • SeeClass ACL allows user to create an article in a class which they can see

  • ShowCustomField seems to have no value, nor does it appear in the ACL list for individual classes

Here is the latest spreadsheet of ACL’s and what they do:

Any help you could provide would be fantastic. THANKS!!!From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, October 19, 2004 4:32 PM
To: Hanson, Dave
Cc: 'rt-users@lists.bestpractical.com’
Subject: Re: [rt-users] Help - RTFM bugs with Rights ?

What RT rights did your user have? Was he, perhaps, a SuperUser?

rtfm_privs_chart_2.xls (23.5 KB)