Fw: Delete/Resolved Link for RT at a glance


I have solved this for my purposes. I changed the local/html/Ticket/Modify.html like this:


my $TicketObj = LoadTicket($id);
my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();

Now let callbacks have a chance at editing %ARGS

$m->comp(‘/Elements/Callback’, TicketObj => $TicketObj, CustomFields => $CustomFields, ARGSRef => %ARGS);

my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef => %ARGS);
my @cf_results = ProcessObjectCustomFieldUpdates(Object => $TicketObj, ARGSRef => %ARGS);
push (@results, @cf_results);

TODO: display the results, even if we can’t display the ticket

unless ($TicketObj->CurrentUserHasRight(‘ShowTicket’)) {
Abort(“No permission to view ticket”);


$id => undef

Any comments ?----- Forwarded Message ----
From: Andree Kupka andree.kupka@yahoo.com
To: rt-users@lists.bestpractical.com
Sent: Wednesday, January 24, 2007 11:13:03 PM
Subject: Delete/Resolved Link for RT at a glance


I add this:

'Delete/TITLE:  ’

to the advanced search. So this is very helpfull for SPAM and so on. But I need a little help to make this more “ergonomic”. Click on this link show another page, with the feedback that this ticket is resolve.
But when you have many SPAMs it will be faster when you get the feedback direkt on the search result page, or on the RT at a glance page.

Any idea how to do this?


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