FW: Custom Fields: Deleting Values

Hi Kenn,

By jove, you’ve got it! Thanks very much.

Regards
JoFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, 18 February 2011 4:06 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields: Deleting Values

Jo,

Can you list what rights you assigned to groups/Queues for those CF’s? We have 3.8.7 and have not had this happen to us at all. You might find that the rights to “AdminCustomField” are set one way for a group (Config->CustomFIelds->Select->Group Rights) are different than for the Queue where this is happening.

Anyway, just a thought.

Kenn
LBNL

I am having the devil of a job deleting values from Custom Fields. Sometimes it works and
other times I can select the value to be deleted many, many times and it just won’t activate.
This sounds like a bug we fixed a while ago. 3.8.7 is over a year old
at this point, and we’ve certainly fixed a lot of things since then.

-kevin

The custom field has been set up per the below:

And the values I am working with look like the below:

Is there a bug with this function or is there some trick to it? Looking forward to some
insight if others have had this issue before.

Kind regards

Jo


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