FW: Configuring Inbound E-mail

On 17 Aug 2009, at 13:16, Jason Dorn wrote,


Have you tried (from page 30 of RT essentials book)
ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/

Also, look at sendmail.cf file (/etc/mail/sendmail.cf on CentOS)

#O DaemonPortOptions=Port=smtp,Addr=, Name=MTA

I have, O DaemonPortOptions=Port=smtp, Name=MTA

and then use iptables to only allow our MTA’s to see sendmail.

Thank you, it worked. I had the symlink created and iptables configured. I just needed to modify the sendmail.cf file. To add, is there a way to have more than one “–queue” as an aliases for RT. For instance, the book uses general queue. Can I make another alias for a different queue? Thank you again.


I am currently new to several functions of RT. I’m having a hard
time setting up the Inbound E-mail. We are using Sendmail on CentOS
5.1 x64. As I understand the instructions, I configured the /etc/
aliases file for RT and ran newaliases. Here are my settings.


RT Mail Queue Setup

rt: "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://server.domain.local/"
rt-comment: “|/opt/rt3/bin/rt-mailgate --queue general --action
comment --url http://server.domain.local/

trap decode to catch security attacks

decode: root

Person who should get root’s mail

root: serveralerts@domain.net

If I reply to a ticket via e-mail, how can I set this up so it goes
to the RT Server? The reply traverses our MS Exchange platform and
we get an NDR. Please help.

Thank you,

Eric Chatham

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