FW: CC and BCC troubles (Again)

RT Users
1

Sorry last one had no subject…-----Original Message-----
From: Xavier Sudre
Sent: mardi 10 décembre 2002 10:50
To: 'rt-users@lists.fsck.com’
Subject: CC and BCC troubles (Again)

Hello everybody,

Around 1 month and a half ago I asked a question about RT CC and BCC. I am surprised because since that time the CVS tree for 2.0.X had no changes. I suppose the Bug has not been fixed at this time and my question is
when it would be fixed ??

In fact it is very usefull to be able to CC or BCC any reply or comments…

Is there also anyone else in the same case or someone that found a solution ? By the past someone told me about CC and BCC sent with body and not with
headers, may be this is something to take a look at.

For information, I am using RT 2.0.15-CVS.

Regards,

Xavier Sudre

2

Hi,

IMHO you don’t need CVS - you need script action!

best regards
Christian

CITE

I’ve been fighting with the RT-Send-CC function for a few hours today. I
found the following posts to the mailing list about getting it working…

http://lists.fsck.com/pipermail/rt-users/2002-September/010020.html and the
two posts listed in that post.

I setup the following scrip actions

OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence
OnCorrespond NotifyRequestorsAndCcs with template Correspondence

Now when I add someone as a BCC mail gets sent to that person, but mail is
still not being sent to someone I add as a one time CC. Can anyone point
out something obvious I’m missing or something else I need to do?

Thanks
Sean

Sean Lutner

END CITE

At 12:33 10.12.2002 +0100, Xavier Sudre wrote: