After using RT for a little while, naturally, I’ve thought of a few ways
that would benefit its use in my environment.
-
I think I’ve seen these before:
- Having a scrip event onOwnerChange
- A scrip event based on when a ticket enters a queue from another
queue.
-
More of a long-term idea:
- Ability to click on a link in any given correspondence and turn
corresp. into a knowledgebase type article. This would maybe insert the
specific comment/correspondence into a separate knowledgebase table that
would contain various articles.
- Ability to click on a link in any given correspondence and turn
I’m interested in hearing anybody’s thoughts. Also, is there an easy way to
learn how to create custom scrips?
Thanks,
Eric Mandel