Further priority escalation problem

Hi,

Following on from Jamie Wilkinson’s advice (using rt-crontool to escalate
priorities) I am now receiving the following error when rt-crontool runs:

insecure cwd in find(depth) at /opt/perl-rt/lib/5.6.1/File/Find.pm line 319.

The crontab entry is:

RT escalator

0,10,20,30,40,50 * * * * /opt/rt3/bin/rt-crontool --search
RT::Search::ActiveTicketsInQueue --search-arg=IT_Help --condition
RT::Condition::Overdue --condition-arg=1 --action RT::Action::SetPriority
–action-arg=10 --verbose

According to the perldoc on Find.pm , the insecure cwd happens if the user
running the find isn’t the same as the use who owns the directory being
"found in". However, I run this as either root or rtuser (who owns the Perl
installed specially for RT) and get the same problem.

Any suggestions? I’m not a perl guru.

TIA,
Colin Brett, UNIX/Oracle Administrator.
ProQuest Information & Learning
Tel: +44 (0)1223 271371
Email: colin.brett@proquest.co.uk