Have upgraded to RT4 (from 3.8.4) and I have to say it went really well,
so much so that the “beta” became the “final” in one hit. Well done all at
Only thing that does not seem to work any more is searching for tickets by
looking for words in the body of messages. In 3.8 we used "fulltext:word"
to search. This returns nothing in RT4. Is there anything equivalent, or
have I missed something?
Also, any idea when documentation on the new lifecycle features will
appear? This was the big draw for us with RT4.
All your questions are answered in the RT_Config.pm file
Full text search (FTS) without indexes is a very slow operation and by
default is disabled at all. To enable FTS set key ‘Enable’ to 1.
Setup of indexes and filling them with data requires additional steps
that vary from DB to DB. Use F<sbin/rt-setup-fulltext-index> helper
for quick start. This script creates required structures in the DB and
gives some ideas on next steps. Use F<sbin/rt-fulltext-indexer> to
keep the index in sync.
=head2 Lifecycle definitions
Each lifecycle is a list of possible statuses split into three logic
sets: B, B and B. Each status in a
lifecycle must be unique. (Statuses may not be repeated across sets.)
Each set may have any number of statuses.