My users need to be able to search by phone number. That is, they need
to be able to search for, say, 301-555-1212, and see all tickets where
that number appears. Most of our queues have a custom field for phone
numbers, but phone numbers can also appear in message bodies.
It appears that a simple search with fulltext: searches only the
ticket comments and replies. I’d like to have the fulltext search
also check my custom fields. Is there a simple way to achieve this?
Running RT 3.8.6 on pgsql and FreeBSD.
Thanks for any suggestions,
Michael W. Lucas
Latest book: Network Flow Analysis http://www.networkflowanalysis.com/
mwlucas@BlackHelicopters.org, Twitter @mwlauthor