Having setup full text indexing in RT 4.4.1, it appears to be working well. However…
A user of our system came to me and asked how to search for a ‘word’ which was actually a MAC address formulated something like this:
Attempting to search for this as a word failed despite it being present in one ticket’s content. Are there any guidelines as to how to search as opposed to how to set up the indexing! Whole words only I assume because substrings don’t seem to be searchable and I assume in the example above that there is something about the hyphens which is preventing the mac address ‘word’ form being recognised. I’ve looked for docs on this but been unable to find anything which explicitly explains what can be expected to work or if there is any means of escaping punctuation characters to make such a search succeed.