Full name in recipient address?

Hello,
RT sends emails only to user@domain, while almost everyone uses "first last"
user@domain, and replying with the full name would look a lot nicer. Is
this possible using the current template variables?
Also, auto-completion starting from name not just e-mail in the “one-time
cc:” field would be very good to have, is it interesting enough to submit a
bug report for it?

Careful patch for RT is welcome. There is already extension for
automcompletion of emails, most probably it’s better to extend it with
more options.On Mon, May 4, 2009 at 8:31 PM, Razvan Cosma razvan.cosma@gmail.com wrote:

Hello,
RT sends emails only to user@domain, while almost everyone uses "first last"
user@domain, and replying with the full name would look a lot nicer. Is
this possible using the current template variables?
Also, auto-completion starting from name not just e-mail in the “one-time
cc:” field would be very good to have, is it interesting enough to submit a
bug report for it?


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