Full name in recipient address?

RT Users
1

Hello,
RT sends emails only to user@domain, while almost everyone uses “first last”
user@domain, and replying with the full name would look a lot nicer. Is
this possible using the current template variables?
Also, auto-completion starting from name not just e-mail in the “one-time
cc:” field would be very good to have, is it interesting enough to submit a
bug report for it?

2

Careful patch for RT is welcome. There is already extension for
automcompletion of emails, most probably it’s better to extend it with
more options.On Mon, May 4, 2009 at 8:31 PM, Razvan Cosma razvan.cosma@gmail.com wrote:

Hello,
RT sends emails only to user@domain, while almost everyone uses “first last”
user@domain, and replying with the full name would look a lot nicer. Is
this possible using the current template variables?
Also, auto-completion starting from name not just e-mail in the “one-time
cc:” field would be very good to have, is it interesting enough to submit a
bug report for it?

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