FriendlyToLine Usage

RT Users
1

Hi All,

I have been looking into using the FriendlyToLine option.  Is there a

way to add the Ticket Queue Name on the line? For example I’d like to see
something like the following where Support-Queue is the Queue name:

Regards,

Paul

Paul Fincher
Senior Engineering Support Engineer
Green Hills Software - blocked::http://www.ghs.com/ http://www.ghs.com
34125 US Hwy 19 North Suite 100
Palm Harbor, FL 34684
(727) 781-4909
mailto:pfincher@ghs.com mailto:pfincher@ghs.com

2 
   I have been looking into using the FriendlyToLine option.  Is there a way to add the

Ticket Queue Name on the line? For example I’d like to see something like the following where
Support-Queue is the Queue name:

   To: AdminCc of Support-Queue Ticket #4 :

You’d need to modify SetRecipients in Notify.pm
If you decide to do this and wanted to try making it up as a patch,
I’d suggest refactoring the FriendlyToCode so you can submit just the
refactoring and then use it locally in an override.

You have sufficient data to get the info you want in the sprintf call

-kevin

3

Paul,

We just put that info into all of our templates.

Kenn
LBNLOn Tue, Apr 12, 2011 at 3:06 PM, Paul Fincher pfincher@ghs.com wrote:

Hi All,

I have been looking into using the FriendlyToLine option.  Is there a

way to add the Ticket Queue Name on the line? For example I’d like to see
something like the following where Support-Queue is the Queue name:

To: AdminCc of Support-Queue Ticket #4 :

Regards,

Paul

Paul Fincher
Senior Engineering Support Engineer
Green Hills Software - http://www.ghs.com
34125 US Hwy 19 North Suite 100
Palm Harbor, FL 34684
(727) 781-4909
mailto:pfincher@ghs.com pfincher@ghs.com