French Accent template issue

RT Users
1

Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é

Ceci est un ticket transféré dont le numèro est : #60

It seems that it is caused by wrong encoding somewhere
we check out database, apache and encoding is UTF-8
can you give me other ideas or config file to check out ?
what should I expect in apache and database encoding ?

Cordialement / Greetings

2

Hello,

I believe it’s subject of the email and you’re not on the latest RT.
We fixed similar issue once. If you believe that it’s different thing
then please send me content you changed and tell what version of RT
you’re using.On Fri, Jul 9, 2010 at 12:31 PM, Georghy fusco@wanagain.net wrote:

Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é

Ceci est un ticket transféré dont le numèro est : #60

It seems that it is caused by wrong encoding somewhere
we check out database, apache and encoding is UTF-8
can you give me other ideas or config file to check out ?
what should I expect in apache and database encoding ?

–
Cordialement / Greetings

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

3

Dne 9.7.2010 10:31, Georghy napsal(a):

Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é

Ceci est un ticket transféré dont le numèro est : #60

It seems that it is caused by wrong encoding somewhere
we check out database, apache and encoding is UTF-8
can you give me other ideas or config file to check out ?
what should I expect in apache and database encoding ?

Hi Georghy,
we’ve had a same problem with Czech encoding but it got fixed once we
have switched to iso-8859-2 in RT_SiteConfig.pm

Set($EmailOutputEncoding , ‘iso-8859-2’);

Mgr. Martin Drasar drasar@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
PGP Key ID: 0x944BC925

4

Dne 9.7.2010 10:31, Georghy napsal(a):

Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é

Ceci est un ticket transféré dont le numèro est : #60

It seems that it is caused by wrong encoding somewhere
we check out database, apache and encoding is UTF-8
can you give me other ideas or config file to check out ?
what should I expect in apache and database encoding ?

Hi Georghy,
we’ve had a same problem with Czech encoding but it got fixed once we
have switched to iso-8859-2 in RT_SiteConfig.pm

Set($EmailOutputEncoding , ‘iso-8859-2’);

It’s just a workaround rather then a proper fix.

–
Mgr. Martin Drasar drasar@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
PGP Key ID: 0x944BC925

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.