Freeze the requestor field

RT Developers
1

Hi everyone,

On ticket creation I would like to freeze the requestor field to be set to
the user’s email, RT does it by the default but let the field modifiable by
the user and they can put any mail address there so I would like to freeze
that field.

anyone have an idea how I can do that ?

Thanks in advance,

2

Hi,

I think you should look at the rights granted in your queue. I guess
that remove the right to “modify ticket” should help. To be sure about
what to do and know the properties of each rights, I suggest you to read
the documentation here :
http://requesttracker.wikia.com/wiki/QueueSpecificRights

Hope it helps you

Regards,

Loic Cadoret
IT Technician
KeyyoLe 04/05/2015 11:40, ABD EL MALEK BOUBARNOUS a écrit :

Hi everyone,

On ticket creation I would like to freeze the requestor field to be
set to the user’s email, RT does it by the default but let the field
modifiable by the user and they can put any mail address there so I
would like to freeze that field.

anyone have an idea how I can do that ?

Thanks in advance,