I wrote up FreeBSD install notes here:
http://lists.fsck.com/pipermail/rt-users/2003-October/017304.html
However in retrospect I could have completely skipped all of the CPAN
and other configuration steps I went through and let the port do most of
the work for me.
I tried the port method recently on a test box (after updating ports &
perl) and I was amazed at how well it handled installing all of the
dependencies (including installing a base apache).
I’m learning and sharing what little I know as I go along, but this is
what works for me:
(bonus: - update kernel source disabling unused drivers - use
/etc/make.conf to have best cflag options - a great book for this
“Absolute BSD” by Michael Lucas)
- update ports (details in
http://lists.fsck.com/pipermail/rt-users/2003-October/017304.html) - update perl (details above)
- cd /usr/ports/www/rt3 ; make ; make install (if you want to use ssl
point it to correct apache port in makefile) - reboot
- edit /usr/local/rt3/etc/RT_SiteConfig.pm (see notes in previous post:
you probably also want to set rt-database username and password also) - cd /usr/ports/www/rt3/work ; make initialize-database
One thing I was confused about was why “make initiialize-database”
failed when I was in /usr/ports/www/rt3 , but after I cd’d into this
directory
/usr/ports/www/rt3/work it ran successfully. - edit /etc/aliases and /usr/local/etc/apache/httpd.conf (details in
previous post) - login as “root”, password:“password” to web interface,
Configuration:Global:Group Rights:Everybody (Create Ticket, Reply to
Ticket, Comment on Ticket) or do this on a queue-by-queue basis as you
see fit. Now sending email to rt alias (specificed in /etc/aliases)
should create a ticket.
Best Wishes,
Mike