Found (302) error

RT Users
#1

Hello all,

I am trying to connect to an RT server and get my tickets listed but am
getting the above error instead. I have verified that I do manage to
connect and authenticate (see the text below; in the first instance I
deliberately used an incorrect password):

[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!='rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Incorrect username or password.
[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!='rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Server error: Found (302)
[bepstein@usfr-jeff ~]$

Any help on this much appreciated.

Cheers,

Boris.

#2

302 is a temporary redirect HTTP code.

Which web server are you using for RT?On Wed, Jun 25, 2014 at 4:07 PM, Boris Epstein borepstein@gmail.com wrote:

Hello all,

I am trying to connect to an RT server and get my tickets listed but am
getting the above error instead. I have verified that I do manage to
connect and authenticate (see the text below; in the first instance I
deliberately used an incorrect password):

[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!=‘rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Incorrect username or password.
[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!=‘rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Server error: Found (302)
[bepstein@usfr-jeff ~]$

Any help on this much appreciated.

Cheers,

Boris.

–
RT Training - Boston, September 9-10
Training — Best Practical Solutions

#3

Hello Matt,

Thanks for your response.

This is Apache ( httpd-2.2.15-30.el6.centos.x86_64 ) running on Centos 6.5.

Cheers,

Boris.On Wed, Jun 25, 2014 at 8:05 PM, Matt Brennan brennanma@gmail.com wrote:

302 is a temporary redirect HTTP code.

Which web server are you using for RT?

On Wed, Jun 25, 2014 at 4:07 PM, Boris Epstein borepstein@gmail.com wrote:

Hello all,

I am trying to connect to an RT server and get my tickets listed but am
getting the above error instead. I have verified that I do manage to
connect and authenticate (see the text below; in the first instance I
deliberately used an incorrect password):

[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!=‘rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Incorrect username or password.
[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!=‘rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Server error: Found (302)
[bepstein@usfr-jeff ~]$

Any help on this much appreciated.

Cheers,

Boris.

–
RT Training - Boston, September 9-10
Training — Best Practical Solutions

#4

My guess would be that you’re using a mod_rewrite rule in your Apache
config and the RT CLI is unhappy with that.On Thu, Jun 26, 2014 at 8:28 AM, Boris Epstein borepstein@gmail.com wrote:

Hello Matt,

Thanks for your response.

This is Apache ( httpd-2.2.15-30.el6.centos.x86_64 ) running on Centos 6.5.

Cheers,

Boris.

On Wed, Jun 25, 2014 at 8:05 PM, Matt Brennan brennanma@gmail.com wrote:

302 is a temporary redirect HTTP code.

Which web server are you using for RT?

On Wed, Jun 25, 2014 at 4:07 PM, Boris Epstein borepstein@gmail.com wrote:

Hello all,

I am trying to connect to an RT server and get my tickets listed but am
getting the above error instead. I have verified that I do manage to
connect and authenticate (see the text below; in the first instance I
deliberately used an incorrect password):

[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!=‘rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Incorrect username or password.
[bepstein@usfr-jeff ~]$ rt list
Query:Status!=‘resolved’ and Status!=‘rejected’
Strong encryption not available, switched off by externalauth=0
Password will be sent to usfr-jeff.insideidc.comrt/ unencrypted
Press CTRL-C now if you do not want to continue
Password:
rt: Server error: Found (302)
[bepstein@usfr-jeff ~]$

Any help on this much appreciated.

Cheers,

Boris.

–
RT Training - Boston, September 9-10
Training — Best Practical Solutions

#5

[bepstein@usfr-jeff ~]$ rt list
rt: Server error: Found (302)

Your server is issuing a redirect, most likely from http to https, try
running

RTDEBUG=3 rt list
to see the actual web server response, and then fix your targetted
endpoint.

-kevin