I want to be able to sometimes forward a ticket to someone who is not
an RT user. The forward button in the ticket history does this but you
have to type in the email address in full each time. It would be nice
to have a drop down list of predefined email addresses to select from.
Or is there some other way of forwarding a ticket to one of a predefined
set of addresses while retaining ownership of the ticket?
Linux Systems Manager
Cambridge University Library