I want to be able to sometimes forward a ticket to someone who is not
an RT user. The forward button in the ticket history does this but you
have to type in the email address in full each time. It would be nice
to have a drop down list of predefined email addresses to select from.
Or is there some other way of forwarding a ticket to one of a predefined
set of addresses while retaining ownership of the ticket?
Ray Horne
Linux Systems Manager
Cambridge University Library
I want to be able to sometimes forward a ticket to someone who is not
an RT user. The forward button in the ticket history does this but you
have to type in the email address in full each time. It would be nice
to have a drop down list of predefined email addresses to select from.
It would be a pain to maintain a list of users independent from those in RT.
I recommend you either add these folks as unprivileged users, and use
Nicholas’ email completion extension, or rely upon your browser’s form
completion cache.