At the point a ticket in a particular queue is created, how can I also
copy this to a separate e-mail address ? I’m assuming that you use a scrip
using the “On Create” condition but then using the Custom Action
Preparation/cleanup code ? We’re using version 3.6.5.
Alison Downie, User Support Manager
School of Informatics, University of Edinburgh
Room 2.43, Informatics Forum
10 Crichton Street, EH8 9AB
Tel: 650 3095
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.