Forwarding ticket on create

RT Users
1

At the point a ticket in a particular queue is created, how can I also
copy this to a separate e-mail address ? I’m assuming that you use a scrip
using the “On Create” condition but then using the Custom Action
Preparation/cleanup code ? We’re using version 3.6.5.

Thanks,

Alison

Alison Downie, User Support Manager
School of Informatics, University of Edinburgh
Room 2.43, Informatics Forum
10 Crichton Street, EH8 9AB

Tel: 650 3095

The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.

2

At the point a ticket in a particular queue is created, how can I
also copy this to a separate e-mail address ? I’m assuming that you
use a scrip using the “On Create” condition but then using the
Custom Action Preparation/cleanup code ? We’re using version 3.6.5.

You could make the email address an AdminCc if you also want them to
get correspondences.

You could say On Create Notify Other Recipients and use a custom
template that has a Cc or Rt-Send-Cc line in it.

There are several ways to do that

-kevin