Forwarding attachments on web UI for RT3.4.2

RT Developers
1

Hi All,

I’m very new in this area, so be patiens if I make mistakes, please.

I made a patch for forwarding attechment, I hope someone’ll find it
useful. I’m not a perl master, and this is just my second day of seeing
the RT’s code, so probably there is more elegant way to complete this
job. The next one will be better.

Regards,

�kos

Readme.txt

This is a patch package for www.bestpractical.com’s RT.
By: Akos Torok (akos dot torok at docca dot hu)

Mission:
Making possible forwarding attachments directly from a ticket
on the Web UI, without saving+browsing+attaching that attachments.

Applying these patch files:
This is my first time doing anything on RT. This is my first time of
making patch files. I hope they are O.K. Just use them on the standard way.

Usage:
Attach:
You can find all the ticket attachments at the bottom of the
“Update ticket” page. Check the boxes + save changes for attach.

Remove:
Same as the normal attachments: check the boxes and click “Add More
Files” or “Save changes” button.

patch_forwarding_attachments_3.4.2.zip (5.14 KB)

2

Sorry… change this file, and the patch-package suits 3.4.3 already.

�kos

akos.torok@docca.hu wrote:

Web.pm.patch (2.74 KB)

3

Sorry… change this file, and the patch-package suits 3.4.3 already.

Ákos

akos.torok@docca.hu wrote:

Hi All,

I’m very new in this area, so be patiens if I make mistakes, please.

You seem to have done very well so far. Your patch is well doccumented
and seems to do what it’s trying to very nicely. The one thing I’d
love to see is a test script that shows that it works.

Basically, it would create a couple tickets with attachments, then drive
the webui to “Forward” them, checking that the mail that goes out looks
right.

I made a patch for forwarding attechment, I hope someone’ll find it
useful. I’m not a perl master, and this is just my second day of
seeing the RT’s code, so probably there is more elegant way to
complete this job. The next one will be better.

For only two days in, you’re doing really, really well :slight_smile:

Best,
Jesse