Forwarded messages is missing

Hi,

Help me with forwarding ticket. When i try forward ticket with attachments
email arrived with missing files. RT lost attachment file name and mime
type. All no jpg files send with ‘none’ name and mime type ‘text/plain’.
But in the web show the source ticket with correct attached file name and
mime types.

Best regards,
Arkady Glazov
http://globster.ru

Help me with forwarding ticket. When i try forward ticket with
attachments email arrived with missing files. RT lost attachment file
name and mime type. All no jpg files send with ‘none’ name and mime
type ‘text/plain’. But in the web show the source ticket with correct
attached file name and mime types.

Please specify your version of RT.

  • Alex

I use last version RT. 4.2.3 with mod_perl and PostgreSQL

Best regards,
Arkady Glazov
http://globster.ru2014-04-15 19:27 GMT+04:00 Alex Vandiver alexmv@bestpractical.com:

On Tue, 2014-04-15 at 14:34 +0400, Arkady Glazov wrote:

Help me with forwarding ticket. When i try forward ticket with
attachments email arrived with missing files. RT lost attachment file
name and mime type. All no jpg files send with ‘none’ name and mime
type ‘text/plain’. But in the web show the source ticket with correct
attached file name and mime types.

Please specify your version of RT.

  • Alex


RT Training - Dallas May 20-21
http://bestpractical.com/training

Attachments corrupt only if the file name of attachement in th non-latin
characters. Cyrillic symbols kill mime type & file name in out-side
forwarding.

Best regards,
Arkady Glazov
http://globster.ru2014-04-15 19:56 GMT+04:00 Arkady Glazov uglobster@gmail.com:

I use last version RT. 4.2.3 with mod_perl and PostgreSQL


Best regards,
Arkady Glazov
http://globster.ru

2014-04-15 19:27 GMT+04:00 Alex Vandiver alexmv@bestpractical.com:

On Tue, 2014-04-15 at 14:34 +0400, Arkady Glazov wrote:

Help me with forwarding ticket. When i try forward ticket with
attachments email arrived with missing files. RT lost attachment file
name and mime type. All no jpg files send with ‘none’ name and mime
type ‘text/plain’. But in the web show the source ticket with correct
attached file name and mime types.

Please specify your version of RT.

  • Alex


RT Training - Dallas May 20-21
http://bestpractical.com/training