Forward w/ Attachment

Hi All,

When developer email us w/ attachments, how do we forward the attachments to
3rd party customers using RT? I know I can click on each attachments and
save to local disks then use an email client to forward the attachments.
However, can I make use of the “RT-Attach-Message: yes” template? Is there
some other way?

I have tried:
condition: oncomment
action: notifyotherrecepient
template: corresponce (which has “rt-attach-message: yes”)

However, email is still sent out to “Cc” without the original attachments.


RT 3.0.1
Apache 1.3.27
mod_perl 1.27
mysql 3.23.54a-11
Redhat 9.0 (Intel)