Forward tickets with comments

RT Users
1

Hi all -

Running RT 4.0.6 on Ubuntu 12.04.

Curious if there is a way to forward a ticket while adding a comment to
it. Currently, all I can do is choose To:, CC:, or Bcc:.

Thanks!

Max
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.edu

2

Running RT 4.0.6 on Ubuntu 12.04.

Curious if there is a way to forward a ticket while adding a comment to it. Currently, all I
can do is choose To:, CC:, or Bcc:.

There isn’t currently a solution for this.

We’ve been working on something internally, but I’m not sure if it’ll
end up released as a 4.0 extension or be rolled into core for 4.2
instead.

-kevin

3

Thanks Kevin!

That’s what I was hoping to hear!

Max
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath@carthage.eduOn Thu, Nov 15, 2012 at 9:43 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Nov 14, 2012 at 08:15:19PM -0600, Max McGrath wrote:

Running RT 4.0.6 on Ubuntu 12.04.

Curious if there is a way to forward a ticket while adding a comment
to it. Currently, all I
can do is choose To:, CC:, or Bcc:.

There isn’t currently a solution for this.

We’ve been working on something internally, but I’m not sure if it’ll
end up released as a 4.0 extension or be rolled into core for 4.2
instead.

-kevin

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