Forward tickets as mails to 3rd party's

RT Users
1

Hello,

we need sometimes to forward tickets as mails to 3rd party’s who don’t work with RT. Ok we can work with CC, but some of our colleagues and supplier did not react on mails when they are only in CC.

I found this threat but unfortunately this is only with CC mails Carbon60: Cloud Consulting - Services and Solutions

Any idea how to do?

Thanks

Andree

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2

Andree;
You can do that via scrips and templates, create a template similar to
the auto-reply template if you like but at the very top add the line:
Then create a scrip on Create notify other recipients using your new
template , and it should work.
Roy

Andree Kupka wrote:

3

Hi,

thanks, but unfortunately we have more than one 3rd party (approx 25).

AndreeFrom: Roy El-Hames rfh@pipex.net
To: Andree Kupka andree.kupka@yahoo.com
Cc: rt-users@lists.bestpractical.com
Sent: Friday, April 20, 2007 2:21:39 PM
Subject: Re: [rt-users] Forward tickets as mails to 3rd party’s

Andree;
You can do that via scrips and templates, create a template similar to
the auto-reply template if you like but at the very top add the line:
To: emailaddress@yourthirdparty
Then create a scrip on Create notify other recipients using your new
template , and it should work.
Roy

Andree Kupka wrote:

Hello,

we need sometimes to forward tickets as mails to 3rd party’s who don’t work with RT. Ok we can work with CC, but some of our colleagues and supplier did not react on mails when they are only in CC.

I found this threat but unfortunately this is only with CC mails Carbon60: Managed Cloud Services

Any idea how to do?

Thanks

Andree

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
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4

Hi,

thanks, but unfortunately we have more than one 3rd party (approx 25).

Andree

It’s a feature that we’ve implemented for RT 3.8. You should see it
“Soon”

-jessse

PGP.sig (186 Bytes)

5

Cool, you know which question everybody will ask!

How soon is soon ;-))))----- Original Message ----
From: Jesse Vincent jesse@bestpractical.com
To: Andree Kupka andree.kupka@yahoo.com
Cc: Roy El-Hames rfh@pipex.net; rt-users@lists.bestpractical.com
Sent: Friday, April 20, 2007 5:07:29 PM
Subject: Re: [rt-users] Forward tickets as mails to 3rd party’s

On Apr 20, 2007, at 8:58 AM, Andree Kupka wrote:

Hi,

thanks, but unfortunately we have more than one 3rd party (approx 25).

Andree

It’s a feature that we’ve implemented for RT 3.8. You should see it
“Soon”

-jessse

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Tired of spam? Yahoo! Mail has the best spam protection around

6

Cool, you know which question everybody will ask!

How soon is soon ;-))))

We don’t tend to promise release dates.

PGP.sig (186 Bytes)