Forward ticket with complete history and attachments

RT Users
1

I’m looking to forward a ticket with full transaction history and
attachments to an email address. I have tried using the forward button for
the ticket (next to Resolve), however I only get the initial ticket creation
and the file attachment that was submitted at that time.

I’m using RT 3.8.8.

Thanks in advance.

  • Dustin
2

I’m looking to forward a ticket with full transaction history and attachments to an email
address. I have tried using the forward button for the ticket (next to Resolve), however I
only get the initial ticket creation and the file attachment that was submitted at that time.

I’m using RT 3.8.8.

The Forward button at the top of the tickets forwards all
correspondence and attachments. Is it possible that your other
transactions are comments?

-kevin

3

I’m looking to forward a ticket with full transaction history and
attachments to an email
address. I have tried using the forward button for the ticket (next to
Resolve), however I
only get the initial ticket creation and the file attachment that was
submitted at that time.

I’m using RT 3.8.8.

The Forward button at the top of the tickets forwards all
correspondence and attachments. Is it possible that your other
transactions are comments?

Kevin - Thanks for the quick reply.

Yes they are comments. Is it possible to change the behavior of this or
achieve the desired results by either changing a value in the config file or
creating a Scrip?

4 
 > I'm looking to forward a ticket with full transaction history and attachments to an email
 > address. I have tried using the forward button for the ticket (next to Resolve), however I
 > only get the initial ticket creation and the file attachment that was submitted at that
 time.
 >
 > I'm using RT 3.8.8.

 The Forward button at the top of the tickets forwards all
 correspondence and attachments. Is it possible that your other
 transactions are comments?

Kevin - Thanks for the quick reply.

Yes they are comments. Is it possible to change the behavior of this or achieve the desired
results by either changing a value in the config file or creating a Scrip?

You’d have to overlay and change the ForwardTicket method in
RT::Interface::Email. There are currently no configuration variables
for this behavior, and it doesn’t involve the Scrip interface.

-kevin