> I'm looking to forward a ticket with full transaction history and attachments to an email
> address. I have tried using the forward button for the ticket (next to Resolve), however I
> only get the initial ticket creation and the file attachment that was submitted at that
> I'm using RT 3.8.8.
The Forward button at the top of the tickets forwards all
correspondence and attachments. Is it possible that your other
transactions are comments?
Kevin - Thanks for the quick reply.
Yes they are comments. Is it possible to change the behavior of this or achieve the desired
results by either changing a value in the config file or creating a Scrip?
You’d have to overlay and change the ForwardTicket method in
RT::Interface::Email. There are currently no configuration variables
for this behavior, and it doesn’t involve the Scrip interface.