Forward ticket -> Entry in Ticket history

Hi

I’d like to make an entry in the ticket history, if I forward a ticket transaction via e-mail.
At the moment, forwarding of a transaction works fine, but I have no notice in the ticket history.

Is there a way to do this with a scrip?
Does anybody know how to do that?

Thx
Stefan

This e-mail is confidential and may contain privileged information. It is intended only for the addressees. If you have received this e-mail in error, kindly notify us immediately by telephone or e-mail and delete the message from your system.

More than a month ago, someone asked about putting track of forwarded
messages in the history page.
http://lists.bestpractical.com/pipermail/rt-users/2010-March/063921.html

Is there any solution to this?

smime.p7s (5.06 KB)

More than a month ago, someone asked about putting track of forwarded
messages in the history page.
http://lists.bestpractical.com/pipermail/rt-users/2010-March/063921.html

Is there any solution to this?

I’d happily review a patch if someone contributed it
It required quite a bit of refactoring

-kevin

More than a month ago, someone asked about putting track of forwarded
messages in the history page.
http://lists.bestpractical.com/pipermail/rt-users/2010-March/063921.html

Is there any solution to this?

I’d happily review a patch if someone contributed it
It required quite a bit of refactoring

Noting that this is also
http://issues.bestpractical.com/Ticket/Display.html?id=12883
which makes a reference to existing work on a branch. Is that available
anywhere or would it be best to start from 3.8-trunk?

Thanks,
Dominic.

Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford

signature.asc (197 Bytes)

More than a month ago, someone asked about putting track of forwarded
messages in the history page.
http://lists.bestpractical.com/pipermail/rt-users/2010-March/063921.html

Is there any solution to this?

I’d happily review a patch if someone contributed it
It required quite a bit of refactoring

Noting that this is also
http://issues.bestpractical.com/Ticket/Display.html?id=12883
which makes a reference to existing work on a branch. Is that available
anywhere or would it be best to start from 3.8-trunk?

I believe the branch is named 3.8-forward-with-transaction, but it
only really contained a single commit that was on trunk and needed to
be moved off. I believe that work was more ‘realize how complex it
is’ than ‘get it halfway done’

-kevin