Forward mails to other user


#1

Hi,

I’m start to use the RT in our company for the customer service of
our web site. So every mail to us will reach one Account wich is
maintained by the RT. So far so good. But we are the portal for
eight magazines with sometimes own hotlines. So I think of something
like forward the incomming Mail to the secondary customer support
for solution, send back to our customer support and then go back to
the customer. Is something like this possible with the RT? And if
yes, how can I solve such thing. I don’t want to give the second
level support access to our RT because the server is not so big and
the RT don’t run quite fast.

… may the Tux be with you! =Thomas=
Thomas Bendler \:// ml@bendler-net.de
Billwiese 22 (o -) http://www.bendler-net.de/
21033 Hamburg —ooO-(_)-Ooo— tel.: 0 177 - 277 37 61
Germany Linux, enjoy the ride …!