I’m fairly new to RT, and I was hoping if someone
could help me with a scrip.
I installed the scrip, ForkIntoNewTicket, into RT
without getting any error messages. However, the
scrip does not appear to have created/forked a new
ticket. All I see are my original tickets in the
queue. I’ve used the conditions:
On Owner Change
On Queue Change
the action: "Fork la r.ponse dans un nouveau ticket"
and the template: “Global template: Blank”
to try to create a copy of the ticket (via the web
Ideally, I would like to keep the original ticket in
the queue and fork a copy of the ticket into a new
queue. Can someone show me how to do this or point
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