We are currently implementing RT as a technical support tracker and find it
very nice and flexible. Furthermore, development seems rather active. There
are however some issues we were wondering about.
Is it possible to fork a new ticket from a correspondance. Sometimes, a
requestor will use a previous message (or ticket-stub) to submit a new
request. It would then be desirable to fork a new ticket from this
crrespondance instead of adding it to the previous ticket. Sort of an inverse
Additionnaly, is it possible to delete an action or correspondance from a
ticket. In the example above deleting the correspondance (or at least
disabling it) in the previous ticket would be helpfull to alleviate clutter.
I took a look at the FAQ and bug report (for wishlist items) and couldn’t find
anything on this.
./ Mathieu Dubï¿½-Dallaire, B.Eng. _______________________________
| Application Consultant / Consultant en applications |
| Opal-RT Technologies tel: (514) 935-2323 |
| 1751 Richardson, suite 2525 fax: (514) 935-4994 |
| Montrï¿½al (Quï¿½bec) Canada, H3K 1G6 |
|__ firstname.lastname@example.org _ http://www.opal-rt.com __|