Forgot admin password of RT

The admin username is ‘root’, not ‘admin’. Perhaps you’re just using the wrong username? If you really mean ‘admin’, then the first thing is to log in as ‘root’ and change 'admin’s password. If you’re unable to do that, you’ll have to update the password at a database terminal or run a script at a shell terminal. Please confirm the username, and from there we can help more.