Forbidding attachments

I notice that RT’s site config allows one to restrict the size of attachments
allowed with email correspondence to a ticket. Is it possible to set a policy
of not allowing any attachments at all, email or otherwise? In other words,
I want to restrict my RT tickets to only plain text, and force users to
put their files elsewhere.

Will setting the attachment size to zero accomplish this?

Kind regards,

Scott

Scott Courtney | “I don’t mind Microsoft making money. I mind them
scott@4th.com | having a bad operating system.” – Linus Torvalds
http://4th.com/ | (“The Rebel Code,” NY Times, 21 February 1999)
| PGP Public Key at http://4th.com/keys/scott.pubkey

I have created a custom field and configured it to apply to tickets.

I then added this custom field to my queue but it fails to show under
"Bsaics" as I thought it should.

What should I look at to determine why this custom field is not showing
up?

Ed Davison
Sr. Systems Analyst
McCombs School of Business
512-232-6620 voice

I notice that RT’s site config allows one to restrict the size of attachments
allowed with email correspondence to a ticket. Is it possible to set a policy
of not allowing any attachments at all, email or otherwise? In other words,
I want to restrict my RT tickets to only plain text, and force users to
put their files elsewhere.

Will setting the attachment size to zero accomplish this?

Kind regards,

Scott

Scott,

Looking at RT’s code, setting to zero won’t work. I would set it
to 1. Also set DropLongAttachments.

-Todd

In my case, we put a procmail rule in, ahead of
rt-mailgate, that checks for attachments and bounces
a “please try again without attachemnts” note.

bobg>On Mon, Nov 07, 2005 at 11:32:20AM -0500, Scott Courtney wrote:

I notice that RT’s site config allows one to restrict the size of attachment
s
allowed with email correspondence to a ticket. Is it possible to set a polic
y
of not allowing any attachments at all, email or otherwise? In other words,
I want to restrict my RT tickets to only plain text, and force users to
put their files elsewhere.

Will setting the attachment size to zero accomplish this?

Kind regards,

Scott

Scott,

Looking at RT’s code, setting to zero won’t work. I would set it
to 1. Also set DropLongAttachments.

-Todd


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