(For beginners) Help Configuring RT to work with fetchmail

RT Users
1

Hello there!

I’m really beginner in Linux environments and I’m looking for detailed instructions how to configure RT to work with fetchmail.

So far I’ve installed it successfully in Ubuntu 18.04, however, I’m struggling to get it work with fetchmail in order to read my mailbox.

Can you please guide me with detailed instructions?

Thanks in advance.
Nick.

2

There are couple of helpful guides on rt-wiki. Here is the link for fetchmail configuration.

3

Hello. I have already followed the Guide for fetchmail but I cannot run it. Maybe there’s something wrong with my fetchmailrc file? I’ll come back with further info shortly. Thanks.

4

Hi again.

Could you please help me out with fetchmailrc file?

I cannot understand it.

Here’s my fetchmailrc file:

    poll pop.europe.secureserver.net    proto pop3:
username rt             password mypw1   mda "/usr/rt/bin/rt-mailgate --url http://tickets.umobit.com --queue General --action correspond"
username rt-comment     password mypw2   mda "/usr/rt/bin/rt-mailgate --url http://tickets.umobit.com --queue General --action comment"
username queue1         password mypw3   mda "/usr/rt/bin/rt-mailgate --url http://tickets.umobit.com --queue queue1  --action correspond"
username queue1-comment password mypw4   mda "/usr/rt/bin/rt-mailgate --url http://tickets.umobit.com --queue queue1  --action comment"
username queue2         password mypw5   mda "/usr/rt/bin/rt-mailgate --url http://tickets.umobit.com --queue queue2  --action correspond"
username queue2-comment password mypw6   mda "/usr/rt/bin/rt-mailgate --url http://tickets.umobit.com --queue queue2  --action comment"

What do I need to change here?

Where do I put the pop3 username and password?

Any help is really appreciated.

5

I think it’s assumed that every queue has two users at mail server (for example rt and rt-comment for reply and comment address of queue rt) so every user has his own password. Type the password to the 4th column. And the usernames in the 2nd.